At Ercolini Designs, we take pride in the craftsmanship of our custom-made garments. Because every piece is handcrafted to your specific measurements and design preferences, we do not offer traditional returns or full cash refunds. However, we are committed to ensuring you achieve the perfect fit.

1. The “Perfect Fit” Guarantee

If your garment does not fit exactly as expected, we offer the following solutions:

• Alterations Credit: If a local tailor can easily adjust the garment, Ercolini Designs will provide a credit of up to $50 (USD) per order toward the cost of alterations. You must provide a valid receipt from your tailor within 14 days of receiving your item.

• Complimentary Remakes: If our master tailors determine that the garment cannot be altered to fit you, we will remake the item from scratch at no additional cost.

• Design Accuracy: If the finished product significantly differs from your chosen design (wrong fabric, color, or style features), we will remake the item for you.

2. Policy Conditions

To be eligible for an alteration credit or a remake:

• You must contact us at [Insert Email] within 10 days of delivery.

• Items must be in their original, unworn, and unwashed condition with all tags attached.

• You may be required to provide photos of the fit issues to help our design team understand the necessary adjustments.

3. Non-Refundable Scenarios

We cannot offer refunds or remakes in the following instances:

• Change of Mind: Since the fabric is cut specifically for you, we cannot accept returns for a change of heart after production has begun.

• Incorrect Self-Measurements: Ercolini Designs is not responsible for garments that do not fit due to incorrect measurements provided by the customer during the ordering process. We highly recommend following our measurement guide strictly.

• Third-Party Alterations: We do not offer refunds if the garment has already been altered by a third party without our prior written approval.

4. Order Cancellations

• Within 24 Hours: You may cancel your order for a full refund within 24 hours of purchase.

• After 24 Hours: Once the fabric has been cut (typically after 24 hours), we can only offer a 50% refund of the purchase price to cover material costs.

5. How to Start a Fit Claim

To start a claim, please email returns@jeenaercolini.com with your order number and “Fit Claim” in the subject line. Please include clear photos of yourself wearing the garment from the front, back, and side so our team can assess the fit.

Pro-Tips for Ercolini Designs:

• Measurement Guide: Ensure your website has a very clear video or photo guide for measurements. This is your best defense against refund requests.

• Fabric Swatches: Consider offering fabric swatches for a small fee; this prevents “color/texture disappointment” which often leads to refund requests.